Collect, analyze, but better - how to effectively collect patient feedback?

In today's medicine, regular collection of patient feedback is not just an additional element, but the foundation of effective healthcare. Implementing tools such as online surveys, text messages or patient satisfaction monitoring systems allows doctors and facilities to better understand patient needs, adjust therapies and respond quickly to problems. Collecting feedback not only improves the quality of treatment, but also increases patient loyalty and optimizes clinical processes. In the digital age, we have access to many modern tools that facilitate this process, resulting in more personalized and efficient care.

The power of the medical team - how does collaboration transform patient care?

The responsibilities and stresses of the medical profession underscore the importance of a sense of community. Medical teamwork benefits both doctors and patients, and the formation of close-knit treatment teams can not only improve medical outcomes, but also increase satisfaction and comfort in the medical community.

How do you maintain medical confidentiality in a digital world? Here's what you should know

In the past, protecting medical confidentiality mainly involved locking the office door and keeping medical records in a secure place. However, in the digital age, ensuring medical confidentiality is becoming more complicated. In this article, you'll learn about the challenges of digital communication in the context of medical confidentiality, and what solutions can help keep medical data safe.

Patient on the phone - how telemedicine 1.0 exacerbates doctor's "invisible full-time" problem

In this article, you'll learn what difficulties doctors face on a daily basis after closing their practice doors, what solutions are already available, and what hope the future holds.

Digital care for seniors: How physicians can support older patients in using telemedicine

Telemedicine has the potential to increase the effectiveness and efficiency of elderly care. However, many doctors hesitate, is it right to offer it to elderly patients? Will they be able to handle the app and follow the recommendations? From this article, you will learn how telemedicine can support therapy for seniors and how you can help them take advantage of new technologies.

What is value in medicine? The value-based healthcare model and its implementation in medical practice

With the increased need to humanize treatment and take a holistic approach to the patient, a new concept has materialized. "Value-based healthcare" (VBHC), or value-based medicine. In this article, you will learn how value in medicine is defined according to the VBHC model, and how to take the first steps toward implementing such a model in your medical practice.

Pharmacology isn't everything - how technology is supporting doctors to make chronic disease management more effective

In this article, you will learn what therapy support apps are and how they can become the golden means to solve the problems of maintaining treatment effectiveness.

Does patient silence really mean success in medicine? That is, how asynchronous communication changes patient feedback

From this article, you will learn how positive patient feedback affects therapy, and how asynchronous communication can improve the exchange of feedback without the need for in-person visits and sharing a doctor's private phone number.

Coordination of therapy in a medical communicator - a case study of multiple sclerosis

In this article, you will learn how neurology specialists have used the Doctor.One platform for the ongoing medical care of patients with multiple sclerosis (MS) to increase the effectiveness of therapy and improve the quality of care.

How to account for remote patient contacts - two effective solutions

In this article, you will learn about two models of remote patient contact billing in private and public care - the fee-for-service billing model and subscription payments. Each model is considered through the lens of advantages and disadvantages from the perspective of the doctor and the patient.

How to move patient communication from the office to medical chat? Practical tips and chat script

In this article, we will present a set of practices and examples of how to effectively move the patient conversation from the office to the medical chat room, maintaining professionalism, safety and empathy. You'll also find useful downloadable materials at the end of the article.

Another text message from a patient after hours? How to set healthy boundaries without losing empathy and effectiveness of care

How do you ensure a sense of patient safety and at the same time not lose your sense of control, agency and healthy boundaries? In this article, we will try to answer this question by presenting two paths by which you can restore your healthy boundaries without losing the effectiveness of patient care.

The 5 most common medical communicator use cases

Medical communicators are setting a new standard for doctor-patient communication especially during therapeutic, preventive, or adjudicative activities. In this article, you will learn about the five most common medical communicator use cases in asynchronous patient care.

Top 5 medical communicators in the world

Medical communicator - is an application that allows safe and convenient exchange of text and/or voice messages and files on the doctor-patient line. Discover the top 5 medical communicators in Poland and abroad.

Photo from patient on Whatsapp - or how to store patient's medical data legally

Photos from patients are a quick and effective way for a doctor to communicate important information about a patient's condition remotely in addition to in-person visits. In this article, you will learn how to handle medical data sent to your phone from a patient. ‍

SMS, chat or e-mail or written contact with patients - what are its advantages and limitations?

Health care based solely on personal contact with patients is not sufficient today, especially in the face of challenges such as advancing lifestyle diseases, an aging population and shortages of medical staff.

Blog

Summaries of current scientific publications, expert advice and articles on doctor-patient contact.