patient communication under your control
Doctor.One is your secure and structured place on your phone to talk only to patients you know. As a result, you act in accordance with the guidelines set forth in Articles 8, 9, 10, 11, 40 for the provision of telemedicine services by the Commission on Medical Ethics of the Supreme Medical Council (NRL).
In the Doctor.One application, your patients' data are stored in accordance with the requirements of the Law on the Health Information System of April 28, 2011, as well as the Regulation of the Minister of Health of May 8, 2018 on the types of electronic medical records.
We wholeheartedly agree with you. Telemedicine should not be an alternative but a complement to in-person interactions with patients. In our view, it's not prescription machines but doctors who heal people.
That's why Doctor.One is neither commonly understood telemedicine nor a platform for randomly issuing prescriptions to unfamiliar patients. Our application serves as a supplement to in-person visits and is intended solely for communication with patients already known to the doctor.
Moreover, it's the doctor who decides:
- whether the patient's issue can be conveniently addressed through the in-app chat,
- whether there are sufficient indications to issue or renew a prescription,
- whether the patient's condition necessitates an in-person consultation.
There's no catch. If you choose to provide free patient communication through Doctor.One, the app is free for both you and the patient. Always.
If you decide to offer patients paid care in a subscription (especially recommended for patients with chronic conditions who need more than 10-minute visits once every few months), you receive 87.5%, and we receive 12.5% of the patient's subscription.
We understand your concern. Historically, to provide patients with a sense of security, you may have had to compromise your free time and privacy. Most doctors who started with Doctor.One had the same concerns as you, so they gradually informed patients about the secure contact through the app. You can listen to their stories here.
At Doctor.One, there are no binding contracts or conditions. If you decide it's not the right solution for you, you can opt out at any time with just one click in the app. Your patient can also opt out at any time.
The responsibility of a doctor for medical advice provided through telemedicine, such as video visits or chat, does not fundamentally differ from the responsibility for medical advice given in-person.
Both in the case of in-person consultations and telemedicine visits or advice provided through chat, according to Article 4 of the Act on the Medical Profession and Dentistry, you are obligated to act with due diligence, following the guidelines of current medical knowledge, using available methods and means of preventing, recognizing, and treating diseases, and adhering to professional ethical principles. If you adhere to these principles, you need not fear liability, regardless of the format in which you provide medical advice.
We understand! So far, SMS, WhatsApp, Messenger, or private email have been the only solutions for staying in touch with patients outside of in-person visits. However, these solutions also have legal downsides (which you can read about here).
To facilitate informing your patients about Doctor.One, you can:
- Use ready-made message templates and send them directly from the app,
- Utilize the link to your dedicated page, which you can copy into messages or emails,
- Share pre-made social media posts or order a free informational desk stand from us.
